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Data processing

Data processing terms

Your panel holds the data of your own customers. For that data you are responsible, and we process it on your behalf. These terms are part of the terms of service (Art. 28 GDPR, Art. 9 Swiss FADP).

Last updated Oct 29, 2026.

  1. 1.

    What we process

    We host and run your panel: its database, shop and customer area, its e-mail through IPTVOS mail and its backups. The data are the accounts, lines, orders and tickets of your customers and resellers, and the addresses you send e-mail to.

  2. 2.

    Only on your instructions

    We use the data only to run your panel the way you set it up and to keep it working and safe – monitoring, updates, backups. We look into a panel's data only when you ask us to, for example in a support ticket, or to fix a fault. Every e-mail sent through IPTVOS mail is checked automatically before it goes out – phishing, dangerous links, abusive content – and a copy is kept for 185 days to look into abuse, then deleted. A newsletter flagged as dangerous is held until we have looked at it. Only the owner of IPTVOS can open the archive, and every look is logged.

  3. 3.

    Confidentiality and security

    Everyone at IPTVOS with access is bound to confidentiality and sees only what their work needs. Each panel runs as its own system user with its own database – on our server, or on your main server if you chose that. Connections are encrypted, server access is by key only.

  4. 4.

    Sub-processors

    The hosting provider of our servers, and Plunk (useplunk.com) for e-mail when you use IPTVOS mail. We tell you before we add or change one; if you do not agree, you can end the subscription.

  5. 5.

    Helping you

    When your customers ask to see or delete their data, you can do it in the panel; where the panel cannot, we help. We tell you without delay – within 72 hours – about a breach that affects your panel's data.

  6. 6.

    When it ends

    When the subscription and its grace period end, the panel and its data are deleted. Take a backup before; backup copies are gone with their rotation.

  7. 7.

    Your streams

    Streams run on your own servers. We do not receive, record or analyse what you stream.

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