Privacy
Privacy policy
What we keep about you and your panels, why, where and for how long – in plain words.
Last updated Oct 29, 2026.
For your customers' data in your panel: Data processing
- 1.
Who is responsible
iptv-os.com is run by IPTVOS, based in Switzerland. The registered name and address of the operator will be given here once the company is registered. Until then, write to us through the support form on this site; questions about your data are answered within 30 days.
- 2.
What we keep about you
Your account: e-mail address, name, company if given, language and password (only as a hash), and your second factor (authenticator app, passkeys). The IP address at sign-up and of your sessions, to protect your account. Your orders, receipts and payments, and your support tickets.
- 3.
Your panels
For each panel: its name, addresses and plan, the servers you connect (names, addresses and the SSH access you give for the setup) and its state – version, health, backups. We check every panel around the clock to notice failures before you do.
- 4.
Payments
You pay in cryptocurrencies through BTCPay Server. We receive no card or bank details. Your receipt names the coins, the amounts and the transaction IDs; transactions on a blockchain are public by nature.
- 5.
E-mail
We send e-mail about your account, orders and support and – if you agreed at sign-up or in your account – news and offers, each with an unsubscribe link. E-mail is delivered for us by Plunk (useplunk.com). We keep a record of what was sent and whether it arrived for 90 days; addresses that bounce or report spam get no more e-mail. A copy of every e-mail we send, content included, is kept for 185 days – to answer questions and to look into abuse – and then deleted. Before it is sent, every e-mail is checked automatically for phishing, dangerous links and abusive content; the check runs on our servers.
- 6.
Website statistics and cookies
Our statistics are our own: no third party, no cookies, no fingerprinting. A visit is counted with a daily changing hash of address, browser and site – no address is stored and nobody can be followed from one day to the next. Signed-in areas use one cookie for the session; your language and theme are kept in your browser.
- 7.
Where and how long
Our servers are in data centres in Europe; the backups of our own database are encrypted with a key that is not kept on the servers. We keep your account while you have it and delete it when you close it – except receipts and payment records, which we must keep by law (usually ten years).
- 8.
Who else sees data
Only the services that run IPTVOS for us: the hosting provider of our servers, Plunk for e-mail delivery and BTCPay Server for payments. We do not sell data and do not share it for advertising.
- 9.
Your rights
You can see, correct, export and delete your data and say no to news e-mails at any time – most of it directly in your account, the rest through the support form. You can also complain to a data protection authority: in Switzerland the FDPIC, in the EU the authority of your country.
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